Please read carefully before using this website
Thanks for visiting heavenlybake.co.uk, we hope you find our website easy and simple to use! However, if you do have any problems, please feel free to contact us.
Offer Terms & Conditions
Free Shipping for Orders over £50.00 offer is limited to the basket total of a transaction in a single visit and is based solely on shipping via Royal Mail.
Loyalty Scheme Terms & Conditions
Any loyalty Scheme discounts are calculated based on the total number of purchases by a customer registered with the website, discounts will be given in the form of Voucher codes sent directly to the email address used for the customer account. Any discount vouchers are to be used on the order following the one that earned the discount.
These terms and conditions apply to the use of the website www.heavenlybake.co.uk By visiting www.heavenlybake.co.uk or by placing an order you confirm that you have read these terms and conditions and agree to be bound by these conditions. If you do not agree to these terms and conditions you must cease to use www.heavenlybake.co.uk
The heavenlybake.co.uk website is operated by The Heavenly Bake Company Ltd. You as the customer will transact with The Heavenly Bake Company Ltd.
Our contact details are:
General Terms & Conditions
This is an important section of the website explaining the terms and conditions you agree to adhere to when you use and/or shop from the heavenlybake.co.uk website.
Any reference in these terms and conditions to “we” or “us” refers to heavenlybake.co.uk
Any reference in these terms and conditions to “you” refers to the end customer.
Unless otherwise specified, the materials on this website are directed solely at consumers who access heavenlybake.co.uk from the United Kingdom and/or the Republic of Ireland. heavenlybake.co.uk does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.
Any contract made between, whether for use of the website or in relation to the purchase of products or services through the website will be governed by the laws of England and Wales, and all parties submit to the non-exclusive jurisdiction of the English Courts.
Any contract will be communicated in English. No other formats are currently available.
When we refer to ‘Best Selling’ products on heavenlybake.co.uk, this information is based on the number of products sold online during or up to 365 days previous. Where a product is labeled ‘Top Rated’ it means it has received the highest star rating based on ratings and reviews left by customers. Our ‘New Products’ highlight the most recently launched or featured products on heavenlybake.co.uk
We have taken care preparing the content of this website, however, we cannot guarantee uninterrupted and totally reliable access to the website and so, therefore, cannot guarantee that the information will always be completely up to date and free of errors. To the extent permitted by applicable law, heavenlybake.co.uk disclaim all warranties; express or limited, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.
heavenlybake.co.uk shall not be liable to any person or persons for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
Certain (hypertext) links within this website may lead to other websites, which are not under the control of heavenlybake.co.uk. When you activate any of these links, you will leave the heavenlybake.co.uk website and heavenlybake.co.uk has no control over and will therefore not accept liability or responsibility for the material on any website which is not under the control of heavenlybake.co.uk
If your use of material on this website results in the need for servicing, repair, or correction of equipment, software, or data you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees, and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person or persons using your registration details.
These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
We may update these Terms and Conditions at any time, and we will notify such changes by uploading them on to the website. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of the website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
All brand names, product and service names and titles and copyright used in this website are trademarks, trade names, service marks, or copyrights of their respective holders fascinations.wpengine.com gives no permission for their use by any other person other than the said holders and such use may constitute an infringement of the holder’s rights.
All designs, text, graphics, and their selection and arrangement on the heavenlybake.co.uk website are the copyright of heavenlybake.co.uk and/or its content providers. Any use of materials without heavenlybake.co.uk prior written consent is strictly prohibited, including but not limited to changing, publishing, renting, licensing, selling, or distributing.
Ordering from us
- a) Prices
The prices payable for the items that you order are clearly set out on the website. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The standard delivery charge is for mainland UK. Prices can change and we always notify you of the latest prices as quickly as possible.
- b) Product Descriptions
We use our reasonable endeavours to make sure that every product on heavenlybake.co.uk is shown accurately and prices are correct. However, occasionally there may be small variations in colour, typefaces, size, and layouts. heavenlybake.co.uk disclaims all representations and warranties that the content or information on this website is accurate, complete, and up to date.
- c) Placing Orders
When placing an order with us we will send you an order acknowledgment by email, to the email address that has been indicated at purchase. This will outline the products you have ordered. Placing an order with us does not constitute our acceptance of your order. Our acceptance will not take place until your order has been dispatched. The ‘purchase’ contract, therefore, takes place between yourself and heavenlybake.co.uk at the point of despatch whether or not payment has been taken prior to despatch. If you cancel your order or if we have notified you that we cannot accept your order then no ‘purchase contract’ will have been made.
We may be unable to accept your order if:
Your chosen goods are unavailable
We cannot obtain authorisation for your payment
If there has been a pricing or product description error
If you do not meet any eligibility criteria set out in the terms and conditions
If your order for products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
If the order is to be delivered outside of our described Shipping Areas.
- d) Payment
We accept payment by most major credit or debit cards through the PayPal service. Payment will be debited from your account before the despatch of your purchase.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
- e) Delivery
All orders are processed individually upon receipt, with expected despatch within 7-10 days from the date the order is placed. We will deliver your ordered products to the address which you have provided as a delivery address during the checkout process. If you wish to have your order sent to an alternative address to your billing address, simply enter this in at the time of purchasing. If any of the details that you provide us are incorrect, we are not liable for any items delivered other than to the address provided.
N.B. The despatch day is the day we send the item out with the chosen carrier, NOT the day it will be delivered.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postage charges.
All items are posted by our preferred carrier (usually Royal Mail) unless a special delivery option has been selected at additional cost.
If you do not receive your items please check with your local sorting office, even if you have not received a calling card through your letterbox.
We also reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undeliverable item.
A signature may be required upon receipt of your order. If you are not home when your parcel is delivered the carrier may leave it in a safe location on your property or leave with a neighbour if they deem safe to do so. A calling card should be posted through your letterbox to inform you where your parcel is, however, there may be some occasions that a calling card is not convenient to leave.
- g) Returns and Refunds
We always try to ensure that our products are sent out in the perfect condition. However sometimes due to situations beyond our control, for example, damage occurring during delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us via the ‘Contact Us’ online form within 7 days of receiving your order.
When contacting us please include your full name, email address, postal delivery address, order number, the reason for the fault, and a photograph where applicable. If a photo is not included this may cause a delay in processing your query and we may ask you to provide photographic evidence before we can provide a solution.
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email, or over the telephone. This will be at the discretion of heavenlybake.co.uk, its employers, or agents.
- h) Amending or Cancelling an Order
Before requesting an amendment or cancellation to your order please contact us as your order can only be amended and changed if your order is not at status ‘Processing’ or ‘Despatched’.
Please email us through the ‘Contact Us’ page to discuss your amendment or cancellation. Emails are answered between business hours (9 am – 5 pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes
heavenlybake.co.uk reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled, you will be offered an alternative or given a full refund.
At heavenlybake.co.uk we hope that you are happy with your purchase. However, we know that sometimes you will need to return an item. Please use the Contact Us online form to outline the reason for returning the item and we will provide further information on how to do so. Any refund agreed will be credited to the card involved in the original transaction.
The customer is responsible for all postage costs for products returned under our Returns Procedure (except where the goods are faulty) unless this has been specifically agreed upon and confirmed in advance with us. heavenlybake.co.uk will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible. Upon receipt, all products will be inspected and at our discretion, credit may be refused.
heavenlybake.co.uk has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.
heavenlybake.co.uk has taken great care to ensure prices are accurate. Prices may change over time, so if you save items in your basket between sessions, prices from previous sessions may no longer be valid. However, the correct price will be applied when you select an item from the shopping list and add it to your current basket. All prices include VAT where applicable.
Offers and Promotional Codes
heavenlybake.co.uk promotional code terms & conditions.
If you have a promotional code, you need to enter this into the box on the ‘Shopping Basket’ or ‘Cart’ page. You can find this box on the ‘My Cart’ page. It says: ‘Coupon: Coupon Code- Apply Coupon.
Promotional codes can only be used once per customer as defined by their email address unless otherwise specified in the promotion’s individual terms and conditions.
Only one promotional code can be used per transaction.
Offers cannot be used in conjunction with certain other heavenlybake.co.uk offers.
Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude delivery charges.
Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of heavenlybake.co.uk, are non-transferable, and may not be reproduced in any form.
All offers are subject to availability.
heavenlybake.co.uk reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or delivery address.
No cash alternative will be offered for any offer.
heavenlybake.co.uk reserves the right to withdraw or vary our offers without notice.
Ratings and Reviews Terms & Conditions
By submitting any ratings or reviews to heavenlybake.co.uk, you represent and warrant that:
You are the sole author and owner of the intellectual property rights thereto
All “moral rights” that you may have in such content have been voluntarily waived by you
All content that you post is accurate
You are the owner of any pictures or images that you submit and that you consent to the use of such images.
You further agree and warrant that you shall not submit any content:
That is known by you to be false, inaccurate, or misleading
That is pornographic
That incites violence
That contains graphic or gratuitous violence
That infringes any third party’s copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy
That violates any law, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising)
That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership, or corporation
For which you were compensated or granted any consideration by any third party
That includes any information that references other websites, addresses, email addresses, contact information, or phone numbers
That contains any computer viruses, worms, or other potentially damaging computer programs or files.
You agree to indemnify and hold heavenlybake.co.uk (and its employees) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable solicitor’s fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant heavenlybake.co.uk a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation or recognition to you.
Security and Privacy
We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, changes to the law regarding the use of ‘cookies’, information on ordering with us, and assurances about credit and debit card details.
heavenlybake.co.uk is dedicated to protecting your data and ensuring we comply with the Data Protection Act 1998. When you buy goods from us we record your details to ensure that we can:
Be certain that any orders you have placed can be processed to completion
Contact you in emergencies, such as an urgent product recall
Deal with any financial queries
This data will not be used to send marketing offers or shared with any other third party other than those identified in our terms and conditions.
Data will be reviewed on a yearly basis, and records will be retained for as long as it continues to be necessary. If you require us to remove your data from our database, please contact us in writing. We will review this request over 28 days.
Upon ordering with us you are agreeing to disclose personal information to us.
When you go through the ordering process you will be asked to provide information such as your name, address, telephone number, and email address. This information allows us to process and fulfill your order and to advise you of the status of your said order.
We will not sell or disclose any personal data to any third party unless required to do so by law.
If you agree to receive our newsletters and product updates, we will use your email address to contact you, sending regular email newsletters informing you of new products, special offers, and any featured information.
When a phone number is requested and provided, we may use this to contact you to ensure that you are happy with the service you received or we may pass this phone number on to the delivery company that is selected for your order upon purchase.
Use of the Website
Access to this website may be suspended or temporarily unavailable without prior notice in the case of system failure, maintenance, and repair or reasons beyond our control.
You must not misuse this website by introducing viruses, Trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server in which the website is stored, or any server, computer, or database connected to the website.
Unauthorised use of our website may give rise to a claim for damages and/or be a criminal offence. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to our site will cease immediately.
You agree not to use heavenlybake.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person.
A ‘cookie’ is a file in your web browser that enables us to recognise your computer when you visit the site, providing you with the best possible experience whilst visiting your site.
This tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being clicked on and which go on to be bought, and to make certain parts of the site function properly.
We use ‘cookies’ to allow us to fill in our login fields with your email address, once you have registered with us. This is to enable customers to log in to the website more quickly and easily when you make future visits to heavenlybake.co.uk
If you use another computer that is not your own personal computer (e.g. in an internet café or a friend’s computer) then it is possible that your e-mail address in the login field will show up to a subsequent user of the website. Therefore, we suggest and advise that customers clear ‘cookies’ stored in the web browser when using another machine. The option for this is normally located in the browsers Tools menu/option.
If you have ‘disabled’ the cookies in your browser, you may experience some technical difficulties and we cannot guarantee your experience navigating the site or the performance of the site itself.
For independent information about cookies, including amending your settings, please visit www.allaboutcookies.org
Warning to Sellers of Utility Services or Advertising
heavenlybake.co.uk only enters into signed contracts for any Utility service (including Telephone, Broadband, Mobile phone, Electricity, Gas, Water supplies), and no Director, employee, or agent acting on their behalf has the authority to commit the company to any change. No Telephone contracts shall be binding on the company and shall in all cases be subject to a written agreement.
All Advertising is conducted through our chosen marketing agency. Any changes to advertising budgets shall require board approval.